Cupcakes were nice, a resolution to an issue would be nicer.

I've had enough of Mumbai.  I want to speak to someone in Scotland or Maidenhead.

What am I waffling on about?  The fun and games that is trying to get something resolved when speaking to people in a call centre half a world away!  On my 3 mobile phone I have X-Series Silver.  It's an internet add-on that's supposedly unlimited but with a fair-use limit of 1GB (or 2GB - depending who you talk to or what Ts&Cs you read).  When you get near to the limit you're sent an SMS to warn you.  However, I only ever get an SMS telling me I've gone over - never an "about to".

Users, including myself, keep getting these messages even if they've not gone anywhere near the limit.  As such, most of us ignore them.  You finally get your bill in and find out you well under.  Of course there should be a way to keep an eye on what you're using - and there was - just not anymore!

I've spoken to two people so far today, presumably in Mumbai.  No matter what, they're stuck with their script and as hard as I try they won't deviate from it.  It's kinda like talking to robots.  It's also funny how their accents become harder to understand the more you press them (or is that just me?)  One minute their English is crystal clear, next minute you have to keep asking them to repeat themselves as they sound like the guy from Channel 4's Phonejacker!

Ho hum.

Ideally I'd have the direct line to the Scottish chap that sorted out a previous internet issue earlier this year.  He knew what the problem was likely to be straight away.  He had the same service on his own handset so had personal experience too.  He didn't suggest any generic "solution" and it was obvious he wasn't stuck with a script.

You'd think I might know someone at 3 that could fast track any issues I have, but I don't!  That's probably a good thing in a way though as I get the same treatment as any other customer.

Back to my search... (excuse any typos, I've got some phoning to do!)