Operator/carrier portals
Just noticed 3 UK's Planet 3 portal has had a bit of a spruce up. Haven't had a chance to really form an opinion on it yet. One thing I do like and one thing that stands out is their 'Free and easy' page linked from the homepage. It's prominently signed and clearly worded. This would seem like a no-brainer but having used T-mobile's portal this week (for the first time ever) it would appear that not all operators are so clear cut.
I like T-mobile's portal in places but for the most part it's a mess. Bizarrely it kinda like seems some of it wasn't designed with mobile access in mind!
Back to 3's, I hope they've finally gotten rid of the adult content that is the first thing you see when opening the (built-in) browser on 3 phones every night. There is no opt-out and although it's more suggestive than anything else, it really isn't the first thing you want to see when browsing in public. I can also imagine many parents not wanting that on a phone they give to their kids.