Play.com are useless, I'm paying for their mistake!

May 6, 2008 at 9:11 PM

I used to like Play.com - used them for years. Can't recall ever having a problem in the past. Sure, they were slow to ship on occasion, but nothing else.

Well all it takes is one problem and how it's dealt with to change one's view of a company. My view of Play.com has changed and it's now unlikely I'll order from them ever again. Won't be recommending them either. No chance.

If a company sends out the completely wrong item and it's there fault, it's their fault, not mine!
If they're an online shop, they should be contactable by email as well as by phone.
I shouldn't be expected to go out of my way and return the wrong item if it's worth little to begin with
If the item is more expensive I'm happy to return it but at least compensate me for the time, effort and inconvience you've put me through.

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