1 post tagged “free trial”

I set up a Boingo Mobile account a month ago tomorrow.  Boingo Mobile, for those that don't know, is a cheap WiFi provider/service for accessing the internet on WiFi capable phones.  I found them via the N95 8GB's 'Download' folder and figured I may as well try the free trial - what did I have to lose?  Time, as it turned out and if I can't cancel it by tomorrow, money!

Those of you that know me (and/or read about my WiFi experiences in NY) have probably figured out that I never managed to get it working!  Was that Boingo's fault or the result of complex and numerous different WLAN settings Nokia offer on the handset?  Maybe this user just wasn't clever enough, who knows?!  I eventually fired off an email to Boingo and eventually got a reply, and to say it was less than useful would be an understatement of grand proportions!  I gave up and figured when I got back I could cancel it (oh, I forgot to say that even though it was a free trial they, like many companies, still wanted billing details) and then I forgot about it...

Today I got a 'newsletter' from them and it dawned on me, I set this thing up a month ago tomorrow - I need to cancel it pronto! (I believe it was a month trial but can't say for sure, I'm through with scowering websites for such details - I just want to cancel. Now!  Which is what I was about to do but I have no idea what my username or password are and Boingo don't do the usual type-in-your-email-address-and-we're-email-it-to-you thing!  All they offer as a 1-800 number!  Argh, that's no good to me I'm in the UK!

So, why have they chosen a 1-800 number for a service that one can sign up to in the UK (and presumably much of the western world)?  Can they not just email me the username and password like most other companies manage to do?  If not, can't they have a geographical number or a UK number?

What a complete and utter pain in the rear!  I wish I'd gone nowhere near Boingo!