2 posts tagged “play.com”

I used to like Play.com - used them for years.  Can't recall ever having a problem in the past.  Sure, they were slow to ship on occasion, but nothing else.

Well all it takes is one problem and how it's dealt with to change one's view of a company.  My view of Play.com has changed and it's now unlikely I'll order from them ever again.  Won't be recommending them either.  No chance.

• If a company sends out the completely wrong item and it's there fault, it's their fault, not mine!
• If they're an online shop, they should be contactable by email as well as by phone.
• I shouldn't be expected to go out of my way and return the wrong item if it's worth little to begin with
• If the item is more expensive I'm happy to return it but at least compensate me for the time, effort and inconvience you've put me through.

I recently ordered an iGo Bluetooth keyboard for my phone from Play.com.  I've used them in the past and they've been great.  This time, less so!  I received my keyboard yesterday, but er... it wasn't a keyboard it was a Jesus 'action figure'. I kid ye not!

Easy mistake I guess.  They look fairly similar, they have fairly similar product names and numbers.  It was a mistake anyone could make...

IGo Bluetooth Keyboard - Not Jesus

Jesus - Not Bluetooth Keyboard

My own, personal, Jesus - c/o Play.com